Week 9: Conflict Communication
Conflict Resolution Scenarios
Session Agenda
| Duration | Activity |
|---|---|
| 10 min | Conflict style assessment Quick self-assessment of preferred conflict styles; discuss in pairs what influences your default style |
| 15 min | Four Horsemen recognition exercise Watch video clips of conflict conversations; identify which Horsemen appear and suggest antidotes |
| 20 min | De-escalation role-play Partners take turns escalating and de-escalating a conflict scenario; practice specific techniques |
| 10 min | Interests vs. positions exercise Given scenarios with opposing positions, groups identify underlying interests and brainstorm integrative solutions |
| 15 min | Difficult conversation planning Students plan a real or hypothetical difficult conversation using the week's frameworks; share with partner for feedback |
Materials Needed
- Conflict style assessment handout
- Video clips for Four Horsemen activity
- De-escalation scenario cards
- Interests vs. positions worksheet
- Difficult conversation planning template