Disaster Volunteer Training Platform

Develop an ongoing training platform that keeps volunteers current on evolving procedures, maintains certification compliance, and provides accessible learning for responders with limited time between deployments.

• Volunteers need continuous learning beyond initial 'in a Day' certification programs
• EDGE platform courses like the 90-minute 'Client Care Program: Disaster Client Intake' require integration with in-person training
• Training must be accessible on mobile devices during downtime between responses
• Role advancement from Specialist to Service Associate to Supervisor requires progressive skill verification

Developed microlearning modules that complement intensive in-person training, providing ongoing skill development and certification maintenance through the EDGE platform.

Step 1

Learning Path Architecture

Designed progressive certification tracks aligned with DAT role structure: Specialist foundational skills, Service Associate client intake mastery, and Supervisor leadership competencies.

Step 2

Microlearning Module Development

Created 15-30 minute focused modules covering specific skills: damage assessment classifications, RC Care data entry, client interview techniques, and safety protocol refreshers.

Step 3

Mobile Optimization

Adapted content for offline access and mobile-first interaction, allowing volunteers to complete training during travel or between response deployments.

Step 4

Assessment Integration

Built knowledge checks that feed into Volunteer Connection certification records, automatically tracking compliance and flagging upcoming recertification requirements.

Mobile-first microlearning platform designed for EDGE integration, providing ongoing development, certification maintenance, and role advancement support for disaster response volunteers.